*situational Awareness and Conversational Grounding in Collaborative Bicycle Repair

نویسندگان

  • Robert E. Kraut
  • Susan R. Fussell
  • Jane Siegel
چکیده

In this paper we consider the ways in which visual information is used in the accomplishment of collaborative physical tasks. We focus on the role of visual information in maintaining task awareness and in achieving mutual understanding in conversation. We first describe the theoretical framework we are using to analyze the role of visual information in physical collaboration. Then, we present two studies which examine the importance of specific types of visual information for conversation and performance in a collaborative bicycle repair task. We conclude with a general discussion of how situational awareness and conversational grounding is achieved in collaborative repair and with some design considerations for video systems intended to support remote collaborative repair.

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تاریخ انتشار 2001